Frequently Asked Questions
Frequently Asked Questions - Digitizing Services
1. How much does it cost to have designs
digitized?
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Pricing is as follows for designs
under 30,000 stitches: |
| 3 day service
.............................. $9.00 per 1,000 stitches |
| 2 day service
..............................$12.00 per 1,000 stitches |
| 1 day service
..............................$15.00 per 1,000 stitches |
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For designs over 30,000 stitches
please review the pricing matrix below:
|
|
|
SERVICE: |
|
|
3 Day |
2 Day |
1 Day |
| Total Charge (30,000 to <50,000
stitches): |
$270 |
$360 |
$450 |
| Total Charge (50,000 to <75,000
stitches): |
$400 |
$450 |
$500 |
| Total Charge (75,000 to
<100,000 stitches): |
$525 |
$600 |
$675 |
2. Does it cost anything to register?
No, registration is free, there is
no monthly or annual fee to be a member of the site.
3. How do I upload my artwork?
The order/quote forms both have a place where you
can upload your art files. Just click on the browse button and find
the image from your hard drive or floppy drive. Then double click
and it will attach.
4. Which type of art format is acceptable?
You can send a .jpg, .bmp, .gif, .tif, .cdr, .eps,
.ai, or .pdf files on our website.
5. How do I know when my design is ready?
You will receive an e-mail notification on the due
date to inform you that your design is available for download. You
will then go to the site and log onto your account to download your
stitch file.
6. How do I get a quote?
Log in to our site with your user name and password
and submit your quotes by selecting "New Quote" from the menu at
left and attaching your artwork. All quotes are usually answered by
an e-mail response within two hours from the time submitted.
7. How do I get my finished embroidery
design?
Log in to our site with your user name and password.
Click on the corresponding order's punch files and download the
stitch files from the web site.
8. What is a design profile and how does it
work?
A "Design Profile" is yours or your customer's order
preferences. For example, if you need to receive your designs in a
certain format, this is where you would let us know. You may have
several "Design Profiles" set up in your account.
9. How do I know if my artwork is ok?)
Sometimes an "Order Alert" is created to exchange
communication regarding a specific order between the customer and
the company which will help in the correct interpretation of the
ordered design. If you do not have any "Order Alerts", your artwork
is probably ok.
10. How does the archiving work?
We archive orders online for 6 months. This means
that your order will be available for download for 6 months from the
date the order was submitted.
11. What formats do you offer?
We can output .PXF, .POF, .PSF, CND, .EXP, .DST,
.XXX, .JEF, .SEW, .PES, PCS, .HUS, .CSD, .DSB, .DSZ and PCM.
12. How do I pay for my design?
We accept all major credit cards.
13. Is my payment information secure?
Yes, the web site is encrypted
under a secure connection.
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Frequently Asked Questions - Vector Art Services
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top)
1. What type of artwork services do you offer
We take raster images meaning .jpg, bmp, .tif, .gif, etc. and convert
them to vector art formats such as .cdr, .eps, ai, .fh, .wmf, .emf and .pdf.
2. How do I create an artwork
order?
After logging in please click on submit artwork order from the top of
the left menu. Fill out the form with your requirements for the order.
3. What is the difference between
Vector and Raster Artwork?
Vector art is one of the two forms of art used by computers, with the
other form being
raster
art or bitmap art. Bitmap art is identified as art with file names
ending in .GIF, .BMP, .JPEG, .JPG, and .PCX. Vector art, on the other
hand, ends in .cdr, .eps, ai, .fh, .wmf, .emf and .pdf.
Raster images use a grid, or raster,
of small squares known as pixels to represent graphics. Each pixel in a
bitmap image has a specific location and color value assigned to it.
When working with bitmap images, groups of pixels are edited rather than
objects or shapes. Because they represent subtle gradiations of shades
and color, bitmap images are the most common electronic medium for
continuous-tone images, such as photographs, etc. Bitmap images are
resolution-dependent, in that they represent a fixed number of pixels.
As a result, they can appear jagged and lose detail if they are scaled
on-screen, or if they are printed at a higher resolution than they were
created for.
Vector graphics consist of lines and curves defined by mathematical
objects called vectors. Vectors describe graphics according to
their geometric characteristics. Vector objects can be moved, resized,
or changed without losing the quality of the graphic. Vector graphics
are resolution-independent, in that they are not defined by a fixed
number of pixels and are thusly automatically scaled to appear crisp and
sharp on any output device at any resolution.
4. What do you charge for Artwork Services
| |
3 Days |
2 Days |
1 Day |
| Standard Art Service: |
$18 |
$20 |
$25 |
| Intermediate Art Service: |
$25 |
$29 |
$33 |
| Complex Art Service: |
$35 |
$42 |
$50 |
Conceptual Art Service: $50
Charge for reworking artwork: $15
*All prices are flat rate.
5. Do I need to specify my
application for the artwork?
Yes, there is a drop down menu on the order form to select the
application which best fits your needs.
We will optimize your
artwork for any of the following applications:
Definitions
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Art for Embroidery - We
will rework your original art and make it embroidery friendly by
eliminating small details, thickening lines, making lettering large
enough to stitch legibly when applicable and changing layouts if
necessary.
InkJet Printing - A
non-impact printing process whereby fluid ink is projected from a nozzle
of an ink jet printer directly onto a material to form the desired
image.
Sublimation - In the
printing world, "sublimation" describes heat-activated inks that change
into a gas when heat is applied to the ink causing the ink to bond with
polyester or acrylic surfaces.
Screen Printing - Method
of printing by using a squeegee to force ink through an assembly of mesh
fabric and a stencil.
Vinyl Cutting - we will
optimize your art for sign making. Our output file will accurately cut
vinyl for sign making purposes.
Silk Screen - A modern
color printing process based on stenciling. A cut stencil is attached to
a silk screen of fine mesh which has been stretched on a wooden frame,
and the color is forced through the unmasked areas of the screen on to
the paper or canvas underneath by means of a squeegee.
Engraving - printmaking
process in which grooves are cut into a metal or wood surface with a
sharp cutting tool.
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